Sales Policy - Branded Apparel

We strive to provide your business with high-quality branded apparel and seamless service. Below, you’ll find the details of our returns and exchanges policy, designed to ensure clarity and efficiency when managing your orders.

Eligibility for Returns

To initiate a return, the following criteria must be met:

• Items must be returned within 30 days from the original purchase date.
• Items must be unused, unworn, and in their original condition.
• All tags, labels, and packaging must remain intact and attached to the items.
• Returns of final sale or clearance items are not accepted.

Steps to Return an Item

To process a return, please follow these steps:

1. Prepare the Item
   • Ensure that the item is in its original condition as received, with all tags and labels attached.
2. Initiate the Return
   • Contact our customer support team to initiate the return process:
   • Portal Help Desk: In the menu, hover over “Tools” then click “Help Desk”
   • Email: [email protected]
   • Phone: 734-416-8400
   • Please provide the order number and the reason for return when reaching out.
3. Handle Shipping
   • Return shipping costs are to be covered by your business unless the return is due to a defect or an error on our part.
4. Processing Timeline
   • Once we receive the item, please allow 7–10 business days to process the return. Refunds will be issued to the original payment method on file.

Refunds

• Once the return is processed, the refund will be made to the original payment method.
• Refunds may take 5–7 business days to reflect, depending on your financial institution.
• If you used co-op or coupon dollars, those will be refunded back to your account.

Exchanges

• For exchanges, the return process must first be completed.
• Upon processing the returned item, you may then place a new order for the required size, color, or product.

Damaged or Defective Items

• If any delivered items are found to be damaged or defective, please alert us immediately.
• Email: [email protected]
• Phone: 734-416-8400
• We will issue a pre-paid return shipping label and offer either a full refund or replacement as per your preference.

If you have any questions regarding this policy or need further assistance, please reach out to us.